Rental conditions

OFFICE HOURS: Our opening hours from June until September are 10.00-13.30 and 16.00-19.00, from Monday to Friday. Saturdays from 10.00h to 13.30h and 16.00h to 19.00h. In winter time we open from monday to friday from 10h til 14h. 
ARRIVAL: From 16.00 to 19.00. On Sunday a previous appointment is requested. Arrivals after 20.00 are not allowed without notice.
DEPARTURE: Before 9.30. Vacances a S’Agaró offers de possibility of leaving the accommodation earlier with prior communication.
PRICE: The prices indicated include the consumption of water, gas, electricity except in those accommodations where the contract specifies otherwise.
TAX ON STAYS: 0,90€ per person and unit of stay for a maximum of seven days' stay per person. People under 17th are exempted.
FINAL PAYMENT: Final payment will be made cash at the delivery of keys. Checks are not accepted.
CLEANING: The villa or apartment must be left in the same proper order and cleanliness as they were delivered to the customer. heReservations of 10 or more nights the final cleaning is included. For reservations of less than 10 nights the cost of the final cleaning will be added to the rental price.  
PETS: Pets are not allowed in the most of the accommodations. In case you want to bring one, check the conditions with the agency.
LINEN: It is not included in the price, but we can provide you sheets, towels and clothes. The price is 12 Euros/pers.
DEPOSIT: Together with the balance the customer will make a deposit from 150 to 300 Euros, depending on the quality of the rental, a sum to be returned at the departure once the checking of the accommodation has been done. When the departure is to be made out of the office hours the deposit will be returned by electronic banking. The deposit will not be returned if:

  • The maximum number of occupants allowed per house or apartment is exceeded.
  • The departure time of the property is not observed.
  • If the property is left dirty, untidy or with to be thrown away.
  • If damage is caused to the property or its furniture.
  • If we have received repeated complaints from neighbours about noise and/or bad behaviour.
INSURANCE: The company Vacances a S’Agaró does not accept any kind of responsibility in your holidays, be it due to illness, accident or anything else. Not do we accept any responsibility thefts that could eventually happen inside the rentals. We highly recommend customers to make an insurance to cover illnesses, accidents, lost of cash and assets thefts.
CAPACITY: The maximal capacity allowed inside the property is fixed in our written offer.
RESERVATIONS MADE BY GROUPS COMPOSED EXCLUSIVELY OR MAINLY BY YOUNGSTERS FROM 16 TO 25 YEARS ARE NOT AUTHORIZED.
RESERVATION FORMALITIES: To confirm the reservation the customer must forward 40% of the total rental prize by bank transfer or credit card online. The client will loose its reservation if the payment has not been cashed within 15 days.
CANCELLATION POLICIES: The client who cancels he reservation 30 or more days before his arrival will retain 25% of the deposit. I you cancel between 30 and 14 days a 50% and in case you cancel within 14 days before the occupation you will lose 100% of the deposit.

Cancellation policy due to Force Majeure related to coronavirus (COVID 19) and other situations of the same nature.

Customers who cancel the reservation will be offered the following options:
  • A change of dates for an upcoming stay
  • A voucher for a future stay of the amount they have paid.
  • Full refund of down payment.
The only circumstances in which this policy will apply will be the following:
  • Any of the occupants has Covid 19 or in the last 30 days.
  • Client is waiting for test results to rule out disease.
  • Government-issued travel restrictions that prevent or prohibit travel to the accommodation area or rest. Travel recommendations and other advice the government may give are excluded.
  • Emergencies, pandemics and epidemics officially declared of the government (endemic diseases or those already related to a certain area are excluded)

 

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